You can use this service when you have problems with your water/electricity installations, when you need a locksmith, when your window is broken, when you urgently need to send a message somewhere, when there is a hazard to your safety at home, or when you urgently need to return from your travels.

Which “Road Assistance Services” are included in assistance cover?
• Tow, rescue
• Rental (Replacement) car service
• Delivery of a mechanic
• Accommodation offer in case of a breakdown or accident for continuation of travel
• Professional driver service
• Conveying emergency messages
• Transportation of body for funeral

 

Complementary Health Insurance allows you to get service without paying extras at public and private hospitals contracted with Social Security Institution, with an affordable price and reasonable payment requirements.

 

Everyone who has social security under Social Security Institution (including foreign nationals) can benefit from Complementary Health Insurance. Those who will have their first Complementary Health Insurance need to be under 69 years old.
 

To get information, carry out and see procedures about our policies you can visit www.garanti.com.tr, branch offices of Garanti Bank, or you can purchase your policy by calling 444 0 333 Alo Garanti. 

All forms of housing that are registered, and within municipal boundaries are to be insured with Compulsory Earthquake Insurance. Business firms, shops, and offices inside the buildings built as housing can also benefit from it.

Compulsory Earthquake Insurance covers only the damage on the building resulting from fire, explosion, landslide and tsunami caused by an earthquake. For the household goods, insurance companies provide optional Home Insurance.

According to the new Disaster Relief Law, without a Compulsory Earthquake Insurance, it is not possible to carry on the processes related to title deed, electricity and water subscription. 

You can call 0850 222 66 60 ALO EUREKO to carry out procedures and get information about policies. If you wish, you can visit our authorized agents or branch offices of Garanti Bank. You may as well send us the products of your interest via “Buy Now” buttons on our website so that our customer representatives can call you back to finalize the purchase.

• Policy (original and copy),
• Document of accident (original and certified copy) or written declaration about the accident by the one who caused it,
• Driving license,
• Breath test report (certified),
• Photo showing the damaged condition of the vehicle,
• Copy of motor vehicle registration certificate,
• Premium receipt or proof of premium payment
• In the case of a stolen car  without being found in 30 days: documents showing application, its lost status and disqualification from traffic
• Waybill (for the vehicles carrying load)

No, it would not get entirely cancelled and reset. If damage is received within traffic insurance, no claims discount would move to a lower level during the renewal period.



Personal Accident Insurance covers damages resulting from accident, robbery / pickpockets, emergency health services, and damage done to 3rd persons. For example, it includes the following situations: slipping on the road by tripping your feet, getting your bag, wallet or cell phone stolen by pickpockets, falling sick or getting injured in emergency situations, losing your balance and falling while changing lightbulbs, twisting your ankle on stairs, getting hit by a car, poisoning due to bug / tick bites. Dying a natural death is not considered as accident, thus it is not included in personal accident coverage.

• Reports related to the accident,
• Certificate of inheritance (in the case of decease),
• Family register (in the case of decease),
• Death certificate,
• Document showing that the deceased was a passenger in an insured vehicle,
(For decease within the scope of Car Seat Personal Insurance),
• Hospital report (for injuries),
• Official paper showing that the paid driver or their assistant work with an insured vehicle (For the policies of Driver Personal Accident Insurance),
• Hospital report showing the degree of disablement (for permanent disability),
• Official paper showing that the disabled was a passenger in the insured vehicle (for Car Seat Personal Insurance).

Documents necessary for Inpatient Treatment Indemnity Demand or a demand for payment of operational bills:
• Health Expense Form
• Private Health Insurance Information Form (should be filled out by the doctor involved)
• Epicrisis / Anamnesis / Operation Report / Private Health Insurance Patient Information Form
• Original bill or itemized bill
• A report indicating detailed treatment plan
• Doctor’s demand and examination results during the diagnosis period

Additional documents for Judicial Case:
• The documents prepared by judicial authorities should be presented with indemnity demand in every judicial situation (including traffic accidents)
• Incident scene investigation report
• Alcohol report
• Forensic report
• Traffic Collision Report
• Verdict of Attorney Generalship
• Declaration of the insurant with original signature
• There might be demand for other documents by the health indemnity unit after evaluation of indemnity file.

Documents needed to be sent for Theft / Pickpocket:
• Police report indicating that credit card, id and keys, cell phone are stolen
• Copy of reissued ids, receipt of payment for reissuing
• Copy of license in the case of stolen car key
• If the license is in the name of the company where the insurant works, document showing that the insurant works there
• Cell phone purchase receipt
• Declaration of the insurant
• Credit card receipt showing the processes subject to indemnity
• List of expenses confirmed by the bank as not to belong to the insurant and letter showing the expenses that will be reimbursed by the bank

Personal Accident, 3rd Person Material Financial Liability and Pickpocket Coverage Indemnity Payment Process:

• After a claim payment, the limit of the related coverage would be decreased as much as the payment. If the limit is used up, the Insurer’s responsibility for the said coverage ends until the end of the policy.
• Police report indicating the theft of credit card, id and keys, and cell phone.
• The purchase receipt of the cell phone is required.
• Declaration of the insurant is required.
• Credit card receipt showing the processes subject to indemnity is required.
• List of expenses confirmed by the bank as not to belong to the insurant and letter showing the expenses that will be reimbursed by the bank are required.
• If the insurant has more than one policy, the policy that is issued first is valid.
• If more than one new personal accident product is bought issued by Eureko Sigorta, other than Decease/Permanent Disability coverage, all the other coverages are limited with one policy coverage.

Emergency Treatment Coverage Indemnity Payment Process:

• Emergency Treatment Expenses coverage covers examination and treatment of the insurant at Health Facilities within the requirements of “Pay-Later”,
• All diseases, disorders, and/or related complications that happened before the policy commencement date are out of coverage scope. Coverages are only valid in Turkey. Direct provision to Health Centers is not possible. Documents and reports related to the demand of indemnity are processed after received by Eureko Sigorta,
• In the emergency situations specified in coverages, the insurant should deliver the original invoices of health expenses within the scope of coverages to Eureko Sigorta Head Office by post or by hand,
• After a diagnosis and/or treatment, an invoice prepared in the name of the insurant should be demanded instead of a simple bill. In the cases when the invoice is not available, the bill should be sent with the reports indicated below proving diagnosis and treatment,
• The reports and documents indicated below should be added to the original invoices and expenses of diagnosis and/or treatment sent to the company. Doctor’s stamp should be present on medical reports and doctor’s area of expertize should be specified,
• Epicrisis/anamnesis report/operation report for treatment and medical attention whether inpatient or outpatient; whether operational or non-operational at hospitals,
• Anamnesis report for doctor examinations (when the Insurer feels the necessity)
• For physical therapy and rehabilitation, report issued by the doctor that shows the detailed treatment plan,
• For examinations done at the stage of diagnosis, examination results and doctor’s referral,
• For medical treatments, original prescriptions, cut price tags and barcodes showing the name of the medicine should be sent.
• There might be other medical documents demanded by Eureko Sigorta if appropriate.
• The insurant should present any judicial document (incident scene investigation report, alcohol report, forensic report, traffic collision report, verdict of Attorney generalship, etc.) alongside with the claim for damage in any judicial situation (including traffic accidents).
• On condition that there is no false or missing information, the payment is made within 8 workdays after Eureko Sigorta receives invoices.
• The Insurer holds the right to investigate further, demand any kind of information, report and other documents about the doctor who examined the insurant, health institution or 3rd persons’ knowledge and getting the insurant examined by an authorized doctor.
• Health expenses resulting from traffic accidents can be processed in accordance with the instructions of Undersecretariat of Treasury’s article no. 2011/17 “Article no. 6 Application of Regulations of Procedures and Principles Related to the Procedures and Principles of Collection of Health Expenses resulting from traffic accidents, presented to authorities, «The responsibilities of the insurance companies that issue insurances subject to the demand of health service related to traffic accidents are reserved within the said policies. These insurance companies would pay the remuneration that exceeds the responsibility of Social Security Institution within the scope of their policies according to law and regulation no. 6111 dated 13.02.2011».
• This coverage does not include examinations and treatment received abroad (excluding Turkish Republic of Northern Cyprus).
• If there are missing documents in the file of indemnity, the file is closed if missing documents are not sent in max. 30 days, in repeated demands with the necessary documents, indemnity file is re-examined according to the period of limitation declared by Health Insurance General Requirements and Turkish code of commerce.

• Original Invoice (Important Explanation: payment is not possible with the copy),
• Detailed declaration of the insurant about their illness, health problem that they spend on,
• Detailed doctor report (medical report),
 Release (Important Explanation: It is necessary for these items to be present: the amount of expense that you demand to be paid, TL accounts, and signature.),
• Copies of all the pages of the passport,
• Policy number or policy sample
Health claim unit may require other documents after the assessment of the claim file.

The emergency health problems indicated in your policy under the title of “Special Requirements” are covered. According to your choice of the product, you may have assistance services. Indemnity assessments are done in accordance with  the criteria of “medical emergency condition”.


It is the medical condition that requires a patient to get service from the emergency unit of a hospital due to a sudden illness or physical injury that is regarded as an important medical problem by the medical authorities and thus requires medical or surgical care that is impossible to postpone, whether the patient is later placed in a hospital or not.

Our customer representative can help you find out what documents you need when you call 0850 222 66 60 ALO EUREKO and press 3 and 1 successively. You can also send an e-mail to ESSaglikMusteriHizm@eurekosigorta.com.tr to ask your questions.

Of course you can. But the reimbursement will be made according to non-contracted institution limit and payment percentage. 

You should send the health expense form issued on your name (with your name, surname on envelope as sender, and Eureko Sigorta Sağlık Tazminat Birimi as receiver) by post to Eureko Sigorta Head Office address.

You can visit authorized Eureko Sigorta agencies or Garanti Bank branches to get information on policies or to carry out procedures.

Depending on the distribution channel of the policy, it is paid via cheque, money transfer, or EFT.

After we receive the related documents you send, your claim file will be assessed within the framework of “Insurance General Requirements” and special requirements in your policy. If the damage requires coverage, day of payment is provided; if it is not within the scope of coverage, “file termination verdict” is sent to you. It is important that you pay your premiums on time and complete as collection status will be controlled after claims.

If the building falls under insurance coverage, a policy would be issued. “Name of the insurant” would be for example “AYŞE YILMAZ AND/OR LAWFUL HEIRS”, and “Policy Owner” would be the one who gets the policy issued and pays the premium. 

You can track info and current status of your claim file by clicking Check your Claim on the main page of our web site with your file number, TCKN or VKN info, through the interactive voice response system 0850 222 66 60 ALO EUREKO, or by connecting to the customer representative. 

• Tow, rescue
• Rental (Replacement) car service
• Delivery of a mechanic
• Accommodation offer in case of a breakdown or accident for continuation of travel
• Professional driver service
• Conveying emergency messages
• Transportation of body for funeral

.Reparation receipts,
.Declaration
.Proprietorship certificate (homeowner)
.Rental Contract (for tenants)
.Other documents required by the nature of damage

 

You can call 0850 222 66 60 ALO EUREKO to make transactions and get information about policies. If you wish, you can visit our authorized agents or branch offices of Garanti Bank. You may as well send us the products of your interest via “Buy Now” buttons on our website so that our customer representatives can call you back to finalize the purchase.

You can use this service when you have problems with your water/electricity installations, when you need a locksmith, when your window is broken, when you urgently need to send a message somewhere, when there is a hazard to your safety at home, or when you urgently need to return from your travels.